Returns & Refunds Policy

Thank you for shopping with Prints To You. We want you to be happy with your purchase. This policy explains your rights and our returns process.

Non-Personalised Prints

If you purchase a non-personalised print from us online, you have the right to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel, you must notify us within 14 days of delivery. Once you have notified us, you have a further 14 days to return the item.

To be eligible for a refund:

• The item must be returned in a resaleable condition.

• The item should be returned with any original packaging where possible.

• Proof of purchase must be provided.

Customers are responsible for the cost of returning non-personalised items unless the item is faulty, damaged, or not as described.

Where a cancellation is made in accordance with your statutory rights, we will refund the purchase price of the item and the standard delivery charge paid for the order. Any enhanced or premium delivery charges are non-refundable.

We reserve the right to make a deduction from the refund if the value of the goods has been reduced as a result of handling beyond what is reasonably necessary to inspect them.

Personalised Prints

Personalised and custom-made products are created to your specifications and are therefore exempt from the standard 14-day cancellation rights under UK consumer legislation.

As a result, personalised or custom-made prints cannot be returned or refunded due to a change of mind once production has begun.

This does not affect your rights if the item is faulty, damaged, incorrectly produced, or not as described.

Damaged, Faulty or Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if your item arrives damaged, faulty, or differs from the order placed.

To help us assess the issue, we may request photographs of the product and its packaging.

If a return is required, we will provide instructions for returning the item. For items confirmed to be faulty, damaged, or not as described, we will issue a prepaid return shipping label at no cost to you.

Depending on the circumstances, we may offer a replacement, repair, or refund in accordance with your statutory rights.

How to Start a Return

To request a return, please contact our customer service team (hello@printstoyou.co.uk) and provide:

• Your order number

• Details of the item you wish to return

• The reason for the return

We will then provide instructions on the next steps.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome of your refund request.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Your Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer protection legislation.